Our Approach
PKG = Packaged. That's the name and that's the methodology. We deliver complete solutions, not hours.
Most technology vendors sell you one piece of the problem and leave you to integrate the rest. A consulting firm sells you hours. A SaaS vendor sells you a feature. An infrastructure provider sells you raw compute. You pay all three, and you still have to glue them together — usually with an internal team you don't have or a "system integrator" who marks up the same three vendors and sends you a single invoice.
A packaged solution is the opposite. One engagement. One firm. Infrastructure, applications, data, AI, ongoing operations — all of it. Designed, built, and run by us, owned by you.
The three phases
Every engagement runs in the same shape.
1. Discovery
A fixed-price scoping engagement. Typically 2–4 weeks.
We meet your team. We map your data sources. We document your constraints. We write an architecture document and a fixed-price build estimate. You read it, push back, ask questions. We revise.
At the end of discovery you have a written architecture you can take to your board, a fixed-price implementation quote, and the right to walk away. If you walk away, you keep the document. We don't bill discovery as "spec work that becomes free if you sign the build" because that's a sales tactic, not a planning method.
2. Build
A fixed-price implementation against the discovery document. No hourly billing. No scope expansion without your written sign-off.
We work in two-week iterations. At the end of every iteration you see working software in a real environment — not a slide deck, not a "demo build," not a private branch. Real software, in your private cluster, doing real work against real data.
We write tests as we go. We document as we go. The system is observable from day one. By the time we declare the build complete, your team has been using it for weeks.
3. Run
A monthly run-rate that covers operating the cluster, the database, the application, and the integrations.
The run phase is not "support" — the word "support" implies waiting for things to break. We're operating live software and continuously improving it. Enhancement work is included within an agreed envelope. Larger new features get scoped separately as a smaller version of the build phase.
You can cancel with 60 days' notice. We hand over the cluster, the database, the source code, the documentation, the runbooks, and the operational knowledge in writing. You own all of it from day one; we just run it for you.
Why this works
- One contract. You sign one statement of work, not three.
- Fixed price for the build. You know what you're paying before we write a line of code.
- No T&M billing creep. We're paid to deliver the package, not to log hours.
- Senior people on the work. Mid-market scope, senior engineers. Not a junior consultant billed at senior rates.
- We run what we build. When the engineer who built it is the same person who's responding to alerts, the quality is different.
- You own everything. If you ever leave PKG, you take the cluster, the code, the data, and the documentation. We hand over the keys.
What this is not
- Not staff augmentation. We don't bill engineers by the hour or place "resources" on your team.
- Not a SaaS dressed up as a service. Your data lives in a cluster dedicated to you, not in a multi-tenant database we operate.
- Not a managed-services contract on top of someone else's product. We build the product and operate it.
- Not subcontracted to a Big 4 firm. You hire PKG. You work directly with PKG. PKG signs the contract, builds the work, and runs the result. End of chain.
What we ask of you
- A real owner on your side. One person — typically a CTO, COO, or director-level operations leader — who has authority to make decisions during the engagement. Without that we can't move at the right pace.
- Honest data access. We can only model what we can see. If a system is on a laptop under someone's desk, we need to know.
- Two-week reviews. We need an hour every two weeks to walk you through what we built and what we're building next.
- Push back when something is wrong. We'd rather know in iteration 3 than at handover.